Seems not to work anymore

  • June 29, 2018 at 09:15#1037
    Charl Pels

    You can order a card etc with the bunq desktop app however when you add it to your phone it seems to fail at the last step could not add card

  • June 29, 2018 at 11:18#1038
    Jack

    What is not working exactly?

  • June 29, 2018 at 12:14#1039
    bunqerbunqer
    Keymaster

    Is your phone set to the same region that you used to order the card? And how are you trying to add the card exactly? At which step does it go wrong?

  • June 29, 2018 at 12:29#1042
    CyberRogue

    I had the same issue. Activating Apple Pay in the app doesn’t work a.t.m. I set the region to Italy, changed my address to Italy via desktop app. Did reboots and I even put up a VPN to Italy. Didn’t work in the Bunq App.

    But it DOES still work directly via Apple Wallet.
    Go to Apple wallet
    Add a card manually (you can find CVC and CC number inside the bunq app; also for Maestro)
    Verify and you’re set! πŸ˜€

    • This reply was modified 8 months, 3 weeks ago by bunqer. Reason: Changed 'card' into Apple Pay ;-)
  • June 29, 2018 at 12:30#1043
    bunqerbunqer
    Keymaster

    Thanks for the update CyberRogue!

  • June 29, 2018 at 12:34#1044
    CyberRogue

    Little typo in my message: “Activating card” has to be “Activating Apple Pay”.
    The activation of the card itself still goes via the App.
    Then just continue the activation of Apple Pay via Wallet instead of Bunq.
    Sorry for the confusion. πŸ˜‰

  • June 29, 2018 at 12:36#1046
    bunqerbunqer
    Keymaster

    I changed it for you πŸ˜‰

  • June 29, 2018 at 15:09#1052
    Hartger

    Thank you for the tip. Manual actions work like a charm! -LIKE-

  • June 29, 2018 at 16:56#1053
    Nick

    Got the same problem.. Cannot add on the last step.

  • June 30, 2018 at 16:21#1073
    bunqerbunqer
    Keymaster

    What happens when try the ‘manual method’?

  • July 2, 2018 at 19:35#1100
    Mark

    I cannot seem to change my address anymore. It keeps on giving an ‘invalid address’ error. This is using the desktop app on a Mac.

    Something went wrong
    We failed to update your user information:
    Provided address is invalid.

  • July 3, 2018 at 19:38#1101
    Mark

    I figured out there is a new check on the postal code the 00000 XX format fails to verify. I am trying now by adding the letters of the zipcode infront of the city. So:
    City: ‘XX Vlissingen The Netherlands’
    Country: IT
    Housenumber: 1
    Postal code: 00000
    PO box:
    Street: My Street

  • July 3, 2018 at 20:50#1103
    HelmerNLHelmerNL
    Keymaster

    Yeah…when you change the country to IT, you have to use the ‘Italian’ style postcal code (which has 5 numbers). Just add a 0 in front of your Dutch numbers and move the letters to the City field, just like you already did πŸ˜‰ that indeed works.

  • August 1, 2018 at 22:42#1174
    NiekJNiekJ
    Member

    Helmer kan jij mij misschien uitleggen hoe je Apple Pay werkend krijgt in Nederland?

  • August 3, 2018 at 01:02#1176
    HelmerNLHelmerNL
    Keymaster

    Eh..wat werkt er precies niet NiekJ? Heb je instructies in de FAQ (https://bunq.love/nl/faq-nl/) gevolgd?

  • August 3, 2018 at 12:06#1178
    NiekJNiekJ
    Member

    Bij het bestellen van een Bunq pas staat er bij optie 2 gebruik Bluestacks met de instructies in deze comment maar die link werkt niet dus weet ik niet precies wat ik moet doen.
    Bij jou werkt Apple Pay al wel?
    Alvast bedankt voor je reactie.

  • August 4, 2018 at 23:47#1180
    joaoalmjoaoalm
    Member

    I just joined bunq and was wondering if these instructions are still valid… also, I was wondering if your account could be banned for doing this. Thanks for the love

  • August 4, 2018 at 23:56#1181
    HelmerNLHelmerNL
    Keymaster

    De link werkt wel, maar vreemd genoeg is de comment niet meer zichtbaar.

    Dit staat er in ieder geval :

    Hi bunq.love. Recently bunq changed their policy regarding the address and it is no longer possible to change the address to an Italian one. However I found a workaround which is really simple.

    Step 1: download bluestacks for windows
    Step 2: download the Bunq app
    Step 3: go into bluestacks settings and change the location to an Italian one (this can be found in settings and then at the bottom bar there is a button to change the location) do not forget to click on SET!
    Step 4: open the Bunq app, login with your account.
    Step 5: change the address to an Italian one (just like in your description)
    Step 6: order the Italian cards
    Step 7: change the address back to your own one.

    Step 8: change iphone region to Italy.
    Step 9: when you receive your cards repeat steps 3 and 5.
    Step 10: activate Apple Pay
    Step 11: repeat step 7

    Ik heb zelf Apple Pay al sinds de allereerste dag en ik hoor dat er iedere week wel weer nieuwe mensen bij komen die Apple Pay (in NL) gebruiken.

  • August 4, 2018 at 23:57#1182
    HelmerNLHelmerNL
    Keymaster

    Yeah….it is still working and no you are not being banned πŸ˜‰

  • August 5, 2018 at 15:34#1183
    NiekJNiekJ
    Member

    Super bedankt Helmer!
    Ik ga er zo snel mogelijk mee aan de slag!

  • August 5, 2018 at 16:18#1184
    PDeePDee
    Member

    Stap 3 in Bluestacks, het veranderen van de locatie in settings, wordt bij mij niet weergegeven.

  • August 11, 2018 at 07:52#1192
    qwedsaqwedsa
    Member

    Did everything described above. Managed to add card to wallet but Watch failed. Removed card from wallet. Cannot add card again.

    Any suggestions?

  • August 11, 2018 at 09:01#1193
    qwedsaqwedsa
    Member

    Works again. Looks like Apple Pay verification was unavailable.

  • August 17, 2018 at 16:51#1214
    BypassBypass
    Member

    At this moment I am unable to add my card. Followed the instrutions. When adding manually I get error could not add card

  • August 18, 2018 at 17:15#1218
    BypassBypass
    Member

    Today I could add my card and just made my first payment! So it is still working.

  • August 21, 2018 at 21:15#1219
    Hidde1Hidde1
    Member

    Hey guys,

    I now have 3 Apple Pay activated cards (2 Maestro & 1 Mastercard). Just wanted to let you know that if you get an error at the last step (accepting terms and conditions) you should refresh the CVC code in the Bunq app. Entering that refreshed CVC will fix the problem. Don’t know why, but it happened for all 3 my cards.
    Do this again when adding the card to Apple Pay.

  • August 28, 2018 at 16:34#1226
    RB7RB7
    Participant

    Allereerst een woord van waarschuwing. Wie zijn privacy-settings wijzigt, gooit automatisch Apple Pay van zijn telefoon (zoals mij gebeurde toen ik de toegangscode kortstondig deactiveerde).

    Sindsdien heb ik ongeveer iedere handleiding op Bunq.Love gevolgd om Apple Pay weer aan de praat te krijgen.

    Is er een list waar ik nog niet aan gedacht heb? (ik woon in Turijn, gebruik VPN, pas taal-settings aan, heb telefoon gereset, etc). Allemaal zonder succes.

  • August 29, 2018 at 11:07#1227
    RB7RB7
    Participant

    Update: Maestro werkt niet meer – Mastercard wel

  • August 29, 2018 at 11:09#1228
    HelmerNLHelmerNL
    Keymaster

    Wat werkt er precies niet meer..? Je hebt geen VPN nodig en ook de taalinstelling hoef je niet te wijzigen…alleen de regio van je telefoon. Wat geberut er als je handmatig je pas toevoegd? Dus met het pasnummer (vanuit de bunq app) en CVC?

  • August 29, 2018 at 12:23#1229
    RB7RB7
    Participant

    Hi Helmer – het werkt alweer. Ik had Apple Pay via Maestro, dat kan niet meer – achterdeur Mastercard werkt wel. Dank voor je reply!

  • August 29, 2018 at 12:52#1230
    HelmerNLHelmerNL
    Keymaster

    Hi,

    Het kan nog steeds via je Maestro pas hoor….geen enkel probleem. Gebruik het hier zowat elke dag…en velen met mij πŸ˜‰

    Wat voor foutmelding krijg je..?

    • This reply was modified 6 months, 3 weeks ago by HelmerNL.
  • August 29, 2018 at 14:05#1234
    RB7RB7
    Participant

    Eigenlijk heel simpel – en misschien ligt het aan mij – maar Maestro toevoegen werkt niet, creditcardnummer wel (hoewel ik die niet actief gebruik). Net betaling gedaan en dat gaat gewoon via Maestro, dus opgelost! πŸ™‚

  • August 29, 2018 at 15:24#1235
    HelmerNLHelmerNL
    Keymaster

    Apart. Eh…even ter correctie. De mastercard is geen creditcard he….is een debitcard (net als je maestro).

    Dus het werkt nu wel gewoon met maestro..?

  • August 29, 2018 at 15:49#1236
    RB7RB7
    Participant

    Yes! thanx

  • September 2, 2018 at 08:52#1237
    JorisJoris
    Member

    @helmernl Thanks so much for your thorough explanation. https://bunq.love/faq/how-to-add-an-italian-bunq-card-to-your-non-italian-wallet/
    Just added my Bunq card to my Watch. There’s one step in which I had to deviate from your story. After succesfully adding the card to my iPhone, trying to add it to my Watch, it failed. “Incorrect card information”, it stated. Only after generating a new CVC in the bunq app, it did work. I hope sharing this, helps others!

  • September 13, 2018 at 17:55#1239
    jochem1993jochem1993
    Member

    Just activated Apple Pay with my Bunq maestro card. Works like a charm, thanks for the great explanation!

  • September 14, 2018 at 15:00#1240
    StefanStefan
    Member

    How do you add a maestro to Wallet? It only accepts numbers, what should I put there?

  • September 14, 2018 at 22:06#1243
    bunqerbunqer
    Keymaster

    Eh….your card number only contains numbers (check the card number in the bunq app).

  • September 15, 2018 at 14:45#1244

    Hello, interesting is this option. I have a question: will this Apple Pay option work *everywhere* regular contactless payments are possible in The Netherlands? So will it work at all Albert Heijn locations (and not only the AH To Go’s). (I am already using Boon with Apple Pay, which is *not* accepted at regular Albert Heijns, so that’s why I want to make sure that Bunq offers a better option). Thanks for your answers!

  • September 15, 2018 at 14:47#1245
    bunqerbunqer
    Keymaster

    Yes this works at (almost all) contactless payment stations. I almost use it (Apple Pay with maestro) every day. Several times a week at the local Albert Heijn store…and at work (paying for lunch)…all other Dutch stores…just a very small percentage of the payment terminals (I think less then 1%) doesn’t work…and then I use my card.

    • This reply was modified 6 months ago by bunqer.
  • September 15, 2018 at 15:03#1249

    Thanks for your prompt answer!

  • September 15, 2018 at 18:24#1250
    StefanStefan
    Member

    I must be missing something. My maestro only has my IBAN in the app?

  • September 15, 2018 at 18:27#1251
    bunqerbunqer
    Keymaster

    Did you order an Italian or Spanish (new) maestro card? Or did you order a β€˜replacement’ for your Dutch card? You have to order a NEW card…

  • September 15, 2018 at 19:11#1252
    StefanStefan
    Member

    Ahh thanks. I didn’t figure the Italian card would be different. I only have a Dutch one atm but Italian is on the way. I’ll just wait then, thanks for your help.

  • September 16, 2018 at 19:30#1253
    roboersroboers
    Participant

    I just ordered the Italian bunq maestro card, on the invoice the country says IT.
    Changed my address back to the Netherlands.

    My question is: the employee in the chat at Bunq told me that the region of the card will be the same as the address in the app. So you guys think it will still work?

    And just because I am curious, what is the average delivery time of the cards. because the app says 10 days.

    • This reply was modified 6 months ago by roboers.
  • September 16, 2018 at 21:55#1255
    bunqerbunqer
    Keymaster

    If the invoice says IT, then your card will be an Italian one. The region of the card is based on the COUNTRY you select, in your case Italy. Since you changed your address back to your Dutch address, the (Italian card) will be delivered to your Dutch address.

    We know it still works, because this is the way it worked since the launch of Apple Pay at bunq (the only moment it worked different was when you ordered the card in the first 12h after the launch).

  • September 18, 2018 at 23:37#1261
    MikeRMikeR
    Member

    Hi, I just installed Bluestacks on my Mac and got the Bunq app to work. Tried to change my address to an IT one. After I changed it and tried to save it I get an error message: ‘To change your address, please allow the Bunq app to access your location’. Any ideas what to do?
    Thnx Michiel

  • September 19, 2018 at 00:13#1262
    bunqerbunqer
    Keymaster

    You can ‘fake’ your location to an Italian location and then let the bunq app acces the location. Or you can download the bunqdesktop app…which doesn’t use GPS to check your location.

  • September 19, 2018 at 07:24#1263
    MikeRMikeR
    Member

    How do I fake my location using Bluestacks?

  • September 19, 2018 at 09:54#1266
    bunqerbunqer
    Keymaster

    Just follow the instructions in this post : https://bunq.love/forum/t/how-to-use-bluestacks/ (i also updated the link in the FAQ article, that was still pointing to a comment that is removed).

    • This reply was modified 6 months ago by bunqer.
  • September 19, 2018 at 13:51#1268

    Hi, I got my new card yesterday (superfast!) and it indeed worked at the regular Albert Heijn!. Great, I’m happy with it! Hugo

  • October 6, 2018 at 14:24#1274
    TonnieTonnie
    Member

    Is this method still working? I ordered my bunq maestro cards thursday through the bluestacks method. I see Italy on the invoice so it looks like I will recieve Italian Maestro cards on my NL account so until now that looks good.

    But is this workaround still working to get the maestro card activated for apple pay?

  • October 6, 2018 at 15:13#1275
    bunqerbunqer
    Keymaster

    The workaround is still working πŸ˜‰ Did you change your address back to your (Dutch?) one after you ordered them?

  • October 6, 2018 at 16:38#1276
    TonnieTonnie
    Member

    Funny, I received them today and it indeed still works and if u read through the steps it is very easy to get it activated.

    Just ordered an Apple Watch today and then the real fun begins! No cards needed anymore πŸ™‚ πŸ™‚

  • October 6, 2018 at 17:19#1277
    bunqerbunqer
    Keymaster

    Yeah….I also have an AW4 and almost NEVER use my physical card….

  • October 11, 2018 at 07:21#1279
    eelcomeelcom
    Member

    Activated apply pay using a Bunq meastro card on my wives phone and watch yesterday without any real issue, so the instructions are valid / OK. Very nice, now I can try to add a Mastercard apple pay card to allow apple pay to work on websites (the web version of Apple pay seems to expect mastercard/visa and not meastro)

  • December 11, 2018 at 23:15#2910
    amdoniamdoni
    Participant

    I have a problem setting it up. I installed the bunq desktop, entered a password and name device. then I hit the little wrench. Then on the right the API key and enable sandbox and hit the key

    The prog opens and says sandbox mode active

    I get a phoney name “Coffey” and when I change the country code in IT and change the Postcode and hit update it comes back with the old info on the screen

    On my phone the address is not changed so I can’t go further.

    Anybody can help me out?

     

  • December 11, 2018 at 23:16#2911
    amdoniamdoni
    Participant

    BTW I am using Mac osx

     

  • December 12, 2018 at 10:05#2946
    bunqerbunqer
    Keymaster

    Hi. What is not working? You say you have ‘sandbox mode active’? What are the exact steps? After I enter my password, I have a QR code to scan with my phone and that will ‘activate’ the the application.

  • December 12, 2018 at 20:55#2954
    amdoniamdoni
    Participant

    Ok, I scanned the QR code with my bunk app. That set my buns app to premium user. On the desktop I put a password and device name and hit the icon below that and locked on the right side the two boxes and hit the button below and the desktop app opens and showed an account screen with Coffey s name and € 0,00 on the account

     

    is there a way I can share screen grabs?

     

  • December 12, 2018 at 21:19#2955
    bunqerbunqer
    Keymaster

    Yeah. You can join us on Telegram https://t.me/bunqnl (350+ members, if you’re Dutch) or https://t.me/bunqen (150+ members, for English) and share pictures there.

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